Contact Us
Get in touch with PrepCozy for product questions, technical support, billing issues, privacy requests, or partnership inquiries.
Email Support
We typically reply within 24 hours on business days.
The fastest way to reach us is by email. Use your account email whenever possible so we can verify requests more quickly.
Best contact path
Technical issues
Include device, browser, page URL, and screenshots if available.
Billing and refunds
For billing, refunds, or subscription cancellations, email from your account address and include your order ID. We process cancellation requests within 2 business days.
Privacy requests
Use the account email tied to your data request whenever possible.
Email Support
For technical help, account questions, billing issues, refund requests, or privacy inquiries, email support@prepcozy.com.
Using your account email helps us verify your request faster and respond more accurately.
What to include
- The email address you used for your account
- A short description of the issue or request
- Relevant links, screenshots, or order details if applicable
- For urgent issues, add "URGENT" to the subject line
Support scope
- Technical troubleshooting
- Billing and refund requests
- Subscription cancellations and billing changes
- Privacy and data requests
- Partnership and media inquiries
Related Resources
Helpful reading before you email us
These guides answer common 2026 TOEFL questions and can save you an extra round-trip with support.