退款政策
了解 PrepCozy 的退款條件、7 天申請窗口，以及退款核准前須符合的要求。
7 天退款窗口
如對訂閱不滿意，可在付款後 7 個日曆日內申請退款。退款僅適用於當前計費週期，且該週期內的點數須尚未使用。請來信至 support@prepcozy.com.
生效日期
2026-05-26
退款聯絡信箱
support@prepcozy.com1. Refund eligibility
If you are not satisfied with a subscription purchase, you may request a refund within 7 calendar days of the payment date, subject to the conditions below.
Requests submitted after that window are generally declined. We are usually unable to refund a subscription payment made more than 7 calendar days ago.
Requirements for approval
- Your request is submitted within 7 calendar days of the payment date
- The refund applies only to your current billing period. Earlier billing periods are not eligible if the payment date is more than 7 calendar days ago.
- All credits included with that purchase must still be unused when we review your request. If any credits from the current billing period have been used, we cannot issue a refund
Covered purchases
- Monthly subscriptions
- Multi-month subscription plans, for the current billing period only and subject to the requirements above
Not covered
Promotional or gifted credits, trial offers priced at $0, and third-party app-store or marketplace purchases are not covered by this policy.
Note: PrepCozy provides digital services only. There is no physical return.
2. What happens when a refund is approved
- Subscription access is revoked immediately and future renewals are canceled
- Remaining credits associated with the refunded order are removed
- Purchased credits outside a refunded order do not expire unless otherwise stated
3. How to request a refund
Email support@prepcozy.com from your account email and include the following:
- Subject: Refund Request
- Order ID
- Purchase date or time
- A short note explaining the issue, if you want
4. Timing and method
- Approved refunds are sent to the original payment method
- Bank processing typically takes 5 to 10 business days, depending on your provider
- Currency conversions or extra bank fees are determined by your payment provider
5. Fair use and abuse prevention
The refund window is intended for genuine dissatisfaction with a recent purchase. We may decline or limit refunds if credits have been used, the request falls outside the 7-day window, or we detect fraud, chargeback abuse, or repeated misuse patterns.
6. Chargebacks
Please contact support@prepcozy.com first. Many issues can be resolved quickly without a chargeback, and premature chargebacks may delay resolution or suspend access while the case is reviewed.
7. Local rights
If local consumer law provides stronger protections, we will honor those protections where required.
相关页面
申请退款前后常会用到的页面
如果你正在确认是否符合条件，或准备就订单和购买问题联系我们，这些页面会更有帮助。