退款政策

了解 PrepCozy 的退款條件、7 天申請窗口，以及退款核准前須符合的要求。

7 天退款窗口

如對訂閱不滿意，可在付款後 7 個日曆日內申請退款。退款僅適用於當前付費週期或訂單，且該筆付款包含的點數須尚未使用。請來信至 support@prepcozy.com.

生效日期

2026-05-26

退款聯絡信箱

1. Refund eligibility

If you are not satisfied with a subscription purchase or renewal, you may request a refund within 7 calendar days of the payment date, subject to the conditions below.

Requests submitted after that window are generally declined. We are usually unable to refund a payment made more than 7 calendar days ago or provide a prorated refund after credits from that payment have been used.

Requirements for approval

Your request is submitted within 7 calendar days of the payment date
The refund applies only to the current paid billing period or order. Earlier payments are not eligible if the payment date is more than 7 calendar days ago.
All credits included with that payment must still be unused when we review your request. If any credits from the refunded order or current paid period have been used, we cannot issue a refund for that payment

Covered purchases

Monthly subscription payments
3-month and 6-month subscription payments or renewals, for the current paid period only and subject to the requirements above

Not covered

Promotional or gifted credits, trial offers priced at $0, prior billing periods, prorated refunds after credit use, and third-party app-store or marketplace purchases are not covered by this policy.

Note: PrepCozy provides digital services only. There is no physical return.

2. What happens when a refund is approved

Subscription access is revoked immediately and future renewals are canceled
Remaining credits associated with the refunded order or current paid period are removed
Other paid credits remain subject to their own active paid period and expire under that period's rules

3. How to request a refund

Email support@prepcozy.com from your account email and include the following:

Subject: Refund Request
Order ID
Purchase date or time
A short note explaining the issue, if you want

4. Timing and method

Approved refunds are sent to the original payment method
Bank processing typically takes 5 to 10 business days, depending on your provider
Currency conversions or extra bank fees are determined by your payment provider

5. Fair use and abuse prevention

The refund window is intended for genuine dissatisfaction with a recent purchase. We may decline or limit refunds if credits from the relevant payment have been used, the request falls outside the 7-day window, or we detect fraud, chargeback abuse, or repeated misuse patterns.

6. Chargebacks

Please contact support@prepcozy.com first. Many issues can be resolved quickly without a chargeback, and premature chargebacks may delay resolution or suspend access while the case is reviewed.

7. Local rights

If local consumer law provides stronger protections, we will honor those protections where required.

申请退款前后常会用到的页面

如果你正在确认是否符合条件，或准备就订单和购买问题联系我们，这些页面会更有帮助。

支持