Política de reembolso

Descubre cuándo están disponibles los reembolsos de PrepCozy, cómo funciona la ventana de 7 días y qué condiciones deben cumplirse antes de la aprobación.

Ventana de reembolso de 7 días

Si no quedas satisfecho con tu suscripción, puedes solicitar un reembolso dentro de los 7 días naturales posteriores al pago. El reembolso solo aplica al periodo de facturación vigente y solo si los créditos de ese periodo no se han utilizado. Escríbenos a support@prepcozy.com.

Fecha de entrada en vigor

2026-05-26

Contacto de reembolso

support@prepcozy.com

1. Refund eligibility

If you are not satisfied with a subscription purchase, you may request a refund within 7 calendar days of the payment date, subject to the conditions below.

Requests submitted after that window are generally declined. We are usually unable to refund a subscription payment made more than 7 calendar days ago.

Requirements for approval

Your request is submitted within 7 calendar days of the payment date
The refund applies only to your current billing period. Earlier billing periods are not eligible if the payment date is more than 7 calendar days ago.
All credits included with that purchase must still be unused when we review your request. If any credits from the current billing period have been used, we cannot issue a refund

Covered purchases

Monthly subscriptions
Multi-month subscription plans, for the current billing period only and subject to the requirements above

Not covered

Promotional or gifted credits, trial offers priced at $0, and third-party app-store or marketplace purchases are not covered by this policy.

Note: PrepCozy provides digital services only. There is no physical return.

2. What happens when a refund is approved

Subscription access is revoked immediately and future renewals are canceled
Remaining credits associated with the refunded order are removed
Purchased credits outside a refunded order do not expire unless otherwise stated

3. How to request a refund

Email support@prepcozy.com from your account email and include the following:

Subject: Refund Request
Order ID
Purchase date or time
A short note explaining the issue, if you want

4. Timing and method

Approved refunds are sent to the original payment method
Bank processing typically takes 5 to 10 business days, depending on your provider
Currency conversions or extra bank fees are determined by your payment provider

5. Fair use and abuse prevention

The refund window is intended for genuine dissatisfaction with a recent purchase. We may decline or limit refunds if credits have been used, the request falls outside the 7-day window, or we detect fraud, chargeback abuse, or repeated misuse patterns.

6. Chargebacks

Please contact support@prepcozy.com first. Many issues can be resolved quickly without a chargeback, and premature chargebacks may delay resolution or suspend access while the case is reviewed.

7. Local rights

If local consumer law provides stronger protections, we will honor those protections where required.

Páginas relacionadas

Antes o después de una solicitud de reembolso

Estas son las páginas que la mayoría necesita al evaluar elegibilidad o al escribirnos sobre una compra.

Soporte